Frequently asked questions
Quick answers about orders, shipping, returns and our products.
Orders & shipping
How long does delivery take?
Orders are packed within 1–2 business days. Delivery times depend on your location — add your own carriers and timings here.
Do you offer free shipping?
Yes, shipping is free on orders over $75. A flat rate applies to smaller orders.
Can I change my order after placing it?
Contact us as soon as possible. If your order has not been packed yet, we are happy to update it.
Returns
What is your return policy?
You can return unopened products within 30 days of delivery. See our Shipping & Returns page for details.
How do I start a return?
Send us a message with your order number and we will guide you through the next steps.
Products
Are your products vegan and cruelty-free?
All demo products are described as vegan and cruelty-free. Replace this answer with the details for your own products.
Which products suit sensitive skin?
Start with the Melting Cleansing Balm, Rose Water Toner and Cloud Cream. Always patch-test new products.
How should I store my products?
Keep them in a cool, dry place away from direct sunlight and close lids after use.
We are here to help.
Send us a message and we will get back to you within one business day.